Returns & Refunds
Pravins will be happy to offer a refund on goods purchased online returned within 14 days of the date of despatch (this is the date on the receipt). All refunds and returns are subject to the following conditions:
-The goods have not been worn and are in the same condition as despatched, complete with all packaging, certificates, guarantee booklets and the purchase receipt.
-The goods have not been specially made to order, personalised, adjusted or otherwise altered in anyway.
-The goods are not sale merchandise.
Your legal right to cancel a contract starts from the date of the Dispatch Confirmation, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of 14 working days in which you may cancel and return the products, starting from the day after the day you receive the products. Working days means that Saturdays, Sundays or public holidays are not included in this period.
To cancel a contract, please contact our Client Services telephone line (0845 600 8699), e-mail us at firstname.lastname@example.org or write to us at Pravins Ltd, Chancellors House, Brampton Lane, London, NW4 4AB. Please inform us of your order number, the date you ordered and received the goods as well as the name and address provided for your order. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
Please package your jewellery securely and send it by Royal Mail Special Delivery to Pravins Ltd, Chancellors House, Brampton Lane, London NW4 4AB. We regret that we are unable to refund any return postage charges.
You will receive a full refund of the price you paid for the products.
We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described.
We will refund you on the credit card or debit card used by you to pay.
If you prefer to return your goods to one of our boutiques, please note the following:
-Certain jewellery items will require Head Office approval before a refund or exchange can be offered.
-The decision as to whether to offer a refund or an exchange is entirely at the discretion of the Boutique Manager.
In the unlikely event that your purchase is found to be faulty, Pravins shall either fully refund the purchase price, or repair the faulty item, or provide a replacement, or provide alternative goods to the same value. The decision as to which option is offered is entirely at the discretion of Pravins. If we comply with this condition we shall have no further liability to you. Please note that all items that are claimed to be faulty are subject to examination by our Head Office.
Your statutory rights are not affected.